Description
The Country Women’s Association of NSW is seeking a highly organised, detail-oriented membership professional to join our small but committed team. We are the largest rural advocacy group in NSW, representing and supporting women, families and communities across regional, rural and remote areas of the state. Depending on the skills, experience and leadership capability of the successful applicant, this role may be appointed as either a Membership Coordinator or Membership Manager.
This is the primary and only dedicated membership role within the organisation, so autonomy, initiative and strong personal accountability are essential. You will take ownership of our membership database and related processes, managing thousands of annual renewals, thousands of member records and hundreds of leadership updates and conference registrations each year.
Importantly, while we continue to modernise, some of our renewal processes remain paper-based. Due to the demographics of our membership, flexibility in how we manage renewals is essential. This means you must be comfortable handling multiple renewal streams and processes simultaneously, including manual data entry and reconciliation. This flexibility is important to us; but it does add to the administrative workload, so structure, efficiency and strong systems thinking are critical.
The administrative load can be significant at times, so accuracy, structure and the ability to manage high-volume workflows without compromising attention to detail are essential.
Prerequisites — please consider carefully before applying:
- Genuine confidence working with membership or CRM database systems (we use iMIS)
- A very high degree of computer proficiency
- Advanced Microsoft Excel capability including pivot tables, data reconciliation, data validation, spreadsheet design and mail merge
- Demonstrated ability to extract, interrogate and present meaningful data insights
- Extremely strong attention to detail and the ability to manage high-volume administrative workflows
- Capacity to work autonomously and take full ownership of a core organisational function
- Ability to manage multiple membership renewal processes, including paper-based and digital systems
In this role you will also reconcile payments, liaise closely with branches, maintain accurate and confidential records, prepare statistical and analytical reports for the CEO and State Executive Committee, support branch financial reporting processes and contribute to broader organisational projects as required.
Because we are a small team, adaptability and emotional intelligence matter. We all help each other, but we also rely on each other to take ownership of our areas of responsibility. Cultural fit is very important to us. We are values-led and expect professionalism, integrity, discretion and a genuine commitment to service.
If you are self-driven, highly organised, confident with systems and data, and looking for a role where your precision and initiative genuinely matter within the state’s largest rural advocacy organisation, we would love to hear from you.
Please submit your resume and cover letter to apply for this role.
