Description

About The Landscape Association (TLA)

The Landscape Association (TLA) is the peak industry body for landscape professionals, dedicated to supporting, connecting, and growing our vibrant member community. We’re a small, collaborative team passionate about delivering value and fostering strong industry relationships.

 
About the Role

We are looking for a confident, relationship-driven Membership Coordinator to support membership growth and engagement.

This role blends internal sales, member relationship management, and event support, making it ideal for someone who enjoys connecting with people and creating meaningful experiences. You’ll play a key role in attracting new members, supporting existing ones, and contributing to a strong, engaged community through both day-to-day interactions and events.

Requirements

Key Responsibilities

Sales & Membership Growth

Respond to membership enquiries across phone, email, and digital channels
Proactively follow up leads and convert enquiries into new members
Promote and communicate the value of TLA membership
Support campaigns targeting new, existing, and lapsed members

Member Relationships & Engagement

Build strong, ongoing relationships with members
Conduct regular check-ins to support retention and satisfaction
Deliver a positive and professional experience at every touchpoint
Provide onboarding and ongoing membership support

Events & Community Engagement

Support the coordination and delivery of member events
Assist with event communications, registrations, and follow-ups
Engage with members at events to strengthen relationships
Leverage events as opportunities to grow and retain membership

Administration & Systems

Process memberships, renewals, and onboarding
Maintain accurate records in the CRM/database
Ensure smooth and efficient internal processes

About You

Confident, friendly communicator who enjoys building relationships
Proven ability to convert leads or drive sales outcomes
Passionate about delivering great customer and member experiences
Organised, proactive, and detail-oriented
Motivated by targets and contributing to business growth
A team player with a positive, can-do attitude
 
Skills & Experience

3+ years’ experience in sales, customer service, or similar role
Demonstrated internal sales or lead conversion experience (essential)
Strong written and verbal communication skills and proficiency in Microsoft Office
Experience supporting events or member engagement activities
CRM/database experience (desirable)
Experience within the landscaping or trade industry highly regarded
 
Why Join Us?

Supportive and collaborative team environment
Opportunity to grow your career in sales, membership, and events
Varied role with real impact on member experience and business growth
 
Apply Now

If you’re ready to build on your sales experience while developing your skills in events and relationship management, we’d love to hear from you.

Apply via SEEK with your resume and a short cover letter. Applications close 29 June 2026