Description

Chase Auto serves as a leading provider of auto financing to dealers, consumers, and manufactures, with a portfolio of over $80 billion in assets and relationships across 75% of U.S. franchised automotive dealers. The Commercial Solutions group within Chase Auto delivers a full suite of commercial banking solutions for auto dealers, including Treasury Services, floorplan, real estate and acquisition financing, liquidity management and other banking solutions.

As the Head of Strategic Business Management within Chase Auto Commercial Solutions, you will design, drive, and execute the Commercial Solutions strategic agenda, and drive disciplined execution across the organization. You will lead core business management and business analytics to deliver actionable insights, and strengthen sales effectiveness through banker training, portfolio strategy and sales enablement. You will also own and drive Commercial Solutions strategic initiatives, partnering with senior Auto leaders and cross-functional partners to implement AI solutions and modernize platforms and processes-resulting in measurable improvements to client and employee experience. This role is a direct report to the Head of Commercial Solutions.

Job responsibilities

• Lead and develop the Strategic Business Management organization, setting direction, defining clear objectives, establishing OKRs and tracking performance against financial, strategic and operational targets.
• Own the Commercial Solutions strategic agenda, including competitive intelligence and key strategic initiatives (e.g., data strategy, AI and automation) in partnership with senior Auto leaders and stakeholders
• Define core business management routines (e.g., business unit reviews, senior leadership conferences, town halls), ensuring clear narratives, consistent materials and disciplined execution of follow‑ups and action plans in partnership with leadership team.
• Develop business analytics infrastructure, including end‑to‑end sales and business reporting, dashboard development, data architecture and insight generation to inform strategy, coverage, product and resource allocation decisions.
• Support the sales strategy in partnership with Banking Sales leadership, enhancing banker portfolio management, sales enablement and banker training
• Drive continuous improvement in client and employee experience by partnering with Product and Operations partners to identify and execute platform, product and process enhancements that improve client and banker experience.
• Foster a high‑performing, inclusive team culture focused on talent development and collaborative ways of working

Required qualifications, skills and capabilities

• 10+ years' experience years of relevant experience in strategy, business development, or product, within the financial services industry.
• Advanced quantitative and qualitative analysis skills, including strong commercial acumen and the ability to synthesize data to structure complex problems and make sound decisions.
• Strategic mindset with a track record of execution, proactively identifying opportunities to innovate and improve the business, with a strong sense of urgency.
• Strong stakeholder management and relationship-building skills, with demonstrated ability to influence across teams and lines of business in large, complex organizations.
• Exceptional executive communication skills, including creating executive-level presentations/briefings and simplifying complex topics into clear, digestible messages.
• Demonstrated program delivery experience, with a consistent history of successful program implementations and measurable outcomes.
• High learning agility and intellectual curiosity, with the ability to ramp up quickly on new topics and translate learning into action.
• Proven people leadership experience, including building and managing teams, developing talent, and building an open, collaborative, team-oriented culture.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.