Description

If you thrive on turning complexity into clarity and scaling teams that deliver meaningful, human-centered experiences, this role offers a chance to make a lasting impact. You will shape how design work comes to life across products and services used by millions, while empowering talented teams to do the best work of their careers. This is an opportunity to operate at both strategic and hands-on levels, influencing outcomes that matter to customers, the business, and the people who create the work.

As an Executive Director, Design Program Management in the Channels Design organization, you lead how large-scale design initiatives are planned, delivered, and measured. You work closely with design, product, technology, and business partners to create the conditions for great design to thrive. In this role, you help teams focus on what matters most, bring structure to complex portfolios, and ensure design outcomes create real value for customers and the firm. You join a collaborative, growth-minded culture that values strategic thinking, operational excellence, and inclusive leadership.

You play a critical role in shaping how teams operate at scale, ensuring clarity, momentum, and consistency across complex bodies of work. You balance long-term vision with day-to-day execution, helping leaders and teams navigate ambiguity with confidence. Through strong relationships and clear governance, you enable faster decision-making and more predictable delivery. You model inclusive leadership by creating space for diverse perspectives and supporting teams through change. Your work helps translate design ambition into measurable outcomes that improve experiences for customers and colleagues alike.

Job responsibilities

• Lead and develop a team of Design Program Managers, fostering a culture of trust, growth, and accountability
• Partner with design leaders to plan, prioritize, and deliver complex portfolios of work
• Establish and evolve processes and best practices that support end-to-end experience delivery
• Align programs and initiatives with business goals, customer needs, and measurable outcomes
• Manage dependencies, risks, and timelines across multiple teams and work streams
• Drive effective intake, prioritization, and resource planning across the portfolio
• Enable clear communication and strong collaboration across design, product, technology, and business partners
• Monitor progress, assess outcomes, and implement continuous improvements to ways of working
• Advocate for design teams while balancing quality, speed, and business impact
• Anticipate and respond to internal and external factors that influence delivery

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent practical experience
• Minimum of 15 years of experience in program or project management
• Proven experience leading managers and senior individual contributors
• Demonstrated experience managing large, complex programs across multiple teams
• Experience partnering closely with design or creative teams on digital products or services
• Strong ability to plan, prioritize, and deliver work in highly matrixed organizations
• Demonstrated ability to influence senior stakeholders and drive alignment
• Excellent written and verbal communication skills
• Proven track record of operating effectively in fast-paced, collaborative environments

Preferred qualifications, capabilities and skills

• Master's degree or equivalent advanced education
• Experience building or transforming design operations at scale
• Deep understanding of customer-centered design practices
• Experience working across globally distributed teams
• Strong background in portfolio management and operational strategy
• Experience leveraging AI tool-suite and building operating systems, strongly preferred.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.\n