Description
The Role
As a Clinic Practice Manager, you will be responsible for the operational management of the Humane Society of Charlotte’s Spay/Neuter and Wellness Clinic of preparation, induction, intubation and recovery of up to 45 animals admitted for surgery each day and around 30 wellness patients each day. This role oversees day-to-day clinic operations, workflows, systems, inventory, compliance, and resource management, and directly supervises Clinic Services support staff, including Registered Veterinary Technicians, Veterinary Assistants, Client Services Staff, and assigned volunteers. This position will model Humane Society of Charlotte’s mission and values, including collaborative interdepartmental partnerships, an adopters-welcome philosophy, and a community-centered, nonjudgmental approach that supports access to care and recognizes that pet ownership looks different for every family. By working at HSC, you will be able to make an extraordinary difference for animals and the people in our community!
Who are we looking for?
- Preferred: Minimum 2 years of veterinary practice or high-volume clinic operations management experience.
- Preferred: Minimum 2 years of supervisory or staff management experience.
- Required: Experience with medical records systems, scheduling software, and data reporting; proficiency with Microsoft Office.
- Strong knowledge of veterinary practice operations, staff supervision, budgeting, inventory management, and regulatory compliance.
- Must have a reliable mode of transportation.
- Must be comfortable interacting with all dogs and cats.
The Benefits & Perks
This position will pay a range between $60,000 - $65,000 per year, based on experience. HSC is unique in that unlike most veterinary offices, this role has a Monday - Friday schedule and our clinic is also closed on most major holidays. As our clinic provides wellness and spay/neuter surgeries only, you also won't be responding to surprise emergency visits. However, this position may require some weekend and evening responsibilities to attend events.
Benefits include:
- Medical Insurance Covered at 98%
- Dental & Vision Insurance
- 401(k) with Match
- Company Covered Short Term Disability & Life Insurance
- Medical & Dependent Care FSA
- Employee Assistance Program that Includes Free Mental Health Care, Legal & Financial Help
- Paid Professional Development Assistance, Paid CEU's & Opportunities for Growth
- Student Loan Assistance (PSLF)
- PTO starting at 3 weeks
- Paid Holiday's off including 2 Floating Holidays & Birthday PTO
- Paid Sabbatical Leave
- Paid Parental Leave
- Paid Bereavement Leave
- Paid Pet Bereavement Leave
- Organization Program Discounts
Pet Discounts Including: - Medical/Wellness Care including Flea/Tick and Heartworm Preventative
- Dog Training
- Pet Adoption & Retail Center Items
- Pet Insurance with MetLife
- Pet Food through Hill’s VIP, Purina Pro Plan & Royal Canin
About HSC
HSC has been around for over 47 years, and in 1982 we became the first low cost spay/neuter clinic to open in the southeast US! In 2022, HSC moved into our brand-new Animal Resource Center. We're thrilled to have a brand-new state-of-the-art facility which allows us to be able to offer more comprehensive services to our community. Today HSC adopts out over 3,500 pets each year and our clinic provides care to over 8,000 spay/neuter clients and around 8,000 wellness clients annually.
Join Us!
Come join our team of amazing professionals that are truly proud to be making a difference in the lives of animals and families in our community. Visit our website for a detailed job description as well as additional information on our organization, clinic and culture. You can apply here directly by submitting your resume/cover letter and doing a brief pre-employment test through our third-party partner, Criteria. We look forward to hearing from you!
*HSC is committed to a diverse work environment in which all individuals are treated with respect and compassion. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. HSC also accepts employees with a criminal background, however; employees are accepted based on their charges and the nature of the position. We are unable to accept those with sex offender or animal abuse/neglect charges.
Requirements
Preferred: Minimum 2 years of veterinary practice or high-volume clinic operations management experience.
Preferred: Minimum 2 years of supervisory or staff management experience.
Required: Experience with medical records systems, scheduling software, and data reporting; proficiency with Microsoft Office.
