Description

The Human Resources function at JPMorgan Chase is shifting to a product-focused way of working. This role will serve as an area product lead within the Firmwide Employee Onboarding Product. Specifically, this role will be responsible for Acclimation, helping the new hire get oriented to the firm, build important connections and have positive early experiences. When someone joins JP Morgan Chase, they should know this is a place where they belong, feel reassured that they made the right decision and be set up for success. As a Product Manager, you will drive connectivity across user experience, technology and the business while blending deep customer empathy and market trends with influence, passion and analytical thinking.

A successful Product Manager will think holistically and go beyond technology solutions to drive people and process changes across organizational boundaries. This role requires flexibility to lead disruptive change, promote experimentation, allow for smart failure, empower employees to work both autonomously and collaboratively, and rally people/teams from various parts of our business together to solve for common customer challenges.

Job Responsibilities

• Lead day-to-day work involved with product development to ensure product success while staying focused on critical scope
• Define area product strategy and communicate it to the team
• Define and develop the appropriate metrics to measure success, assess performance and evaluate product effectiveness
• Manage the end-to-end area product performance, including financial, risk, operations and business performance
• Deliver against prioritized area product roadmap, leading the ongoing design and improvement of a cohesive set of experiences, processes and services that provide value to customers
• Understand discovery techniques, agile delivery and related methodologies to ensure successful outcomes
• Analyze customer feedback and customer research to create compelling product/experience proposals

Required Qualifications, Skills and Capabilities

• 7-10 years of experience as a product owner
• Customer-centric
• Ability to build and maintain strong, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear technical requirements
• Strong leader who can inspire action and performance their team and builds credibility across the enterprise
• Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables.
• Demonstrated ability to lead change through influence and collaboration across a matrix organization in a highly dynamic environment.
• Minimum BA/BS degree required or relevant experience

Preferred Qualifications, Skills and Capabilities

• Product Owner with experience managing firmwide initiatives

About the Team

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans