Description

Chase Auto is seeking a Executive Director of External Communications to support communications across Chase Auto's strategic business units, including Private Label Captive Finance, Retail and Consumer, and Commercial Solutions, with a particular emphasis on advancing the reputation and visibility of the Retail and Consumer and Commercial Solutions.

As a Head of Communications Executive Director, Chase Auto within Consumer and Community Banking, you will report to the Chief Communications Officer for Auto and Operations, this leader will oversee internal, executive, and external communications and manage a team of five communicators. In addition, you will operate with strong judgment, executive presence, and have a proactive mindset, translating complex business priorities into clear, compelling communications that strengthen reputation, lead employee engagement, and position Chase Auto as an industry leader.

Job responsibilities

• Lead internal, executive and external communications for Chase's Auto business
• Develop and execute an integrated communications strategy that advances business priorities, supports growth, and reinforces Chase Auto's leadership in the marketplace.
• Serve as a trusted advisor to the Chase Auto CEO and senior leadership team, providing strategic counsel on executive positioning, organizational messaging, and high-impact communications.
• Lead executive communications, including speeches, town halls, leadership forums, employee engagement initiatives, and thought leadership opportunities.
• Oversee external communications and media relations, proactively shaping the narrative while managing reputational risk and emerging issues with sound judgment and urgency.
• Lead internal communications that inform, inspire, and align employees to the business strategy, culture, and performance objectives.
• Protect and enhance the firm's reputation by partnering closely with Legal, Compliance, Risk, and other partners to ensure accurate, well-governed, and coordinated messaging.
• Lead, coach, and develop a team of five communicators, fostering a culture of collaboration, accountability, innovation, and operational excellence.
• Partner with communications teams across Consumer & Community Banking and the firm to ensure consistency of messaging and alignment with enterprise priorities.
• Translate complex financial and operational concepts into accessible, compelling narratives for employees, media, dealers, customers, and key stakeholders.
• Oversee agency relationships, campaign execution, and measurement frameworks to evaluate effectiveness and continuously enhance communications impact.

Required qualifications, capabilities, and skills:

• 10+ years of experience in corporate communications, public relations, or related disciplines, including demonstrated leadership responsibility.
• Proven ability to design and implement strategic communications programs that support business objectives and enhance reputation.
• Extensive experience advising senior executives and operating effectively within complex, matrixed organizations.
• Exceptional writing, editing, and verbal communication skills, with the executive presence needed to influence and counsel senior stakeholders.
• Strong people leadership skills with a track record of building, developing, and retaining high-performing teams.
• Excellent judgment and decision-making capabilities, particularly in fast-moving or high-profile situations.
• Ability to manage multiple priorities while maintaining attention to detail and delivering high-quality outcomes.
• High level of professionalism, integrity, and accountability.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.\n