Description

American Physical Society


Head of Recruitment and Retention

ID: 1468
Location: College Park, MD
Department: Membership

Head of Recruitment and Retention

 

Who we are:

The American Physical Society is a nonprofit membership organization working to advance physics by fostering a vibrant, inclusive, and global community dedicated to science and society. APS represents more than 50,000 members, including physicists in academia, national laboratories, and industry in the United States and around the world.

Position Summary:
 

The head of member recruitment and retention manages the operational functions that support APS membership growth, service delivery, and retention. The role oversees staff responsible for providing excellent customer service, maintaining accurate member records, and supporting recruitment and retention activities. The position works closely with the director of membership to implement data-informed strategies that support a growing, diverse, and global membership community.

APS has a "remote first" concept that promotes equal treatment and equal access within the United States, independent of physical work location, with a majority of staff working primarily from remote work locations. APS values diversity and welcomes candidates from a variety of backgrounds. APS offers a dynamic work environment with an outstanding total compensation package, including salary, outstanding benefits, and excellent paid time off.
 

Responsibilities:

• Manage the implementation of data-informed campaigns to attract new domestic and international APS members.

• Oversee staff support for retention activities for both general members and unit members, including welcome communications, engagement activities, and renewal materials.

• Direct staff who maintain and update APS membership records and provide excellent customer service to individuals contacting the membership department.

• Oversee the efficient and responsive membership renewal process.

• Analyze membership trends and provide data-informed recommendations to the director on recruitment, retention, communications, and services, including contributions to departmental key performance indicators.

• Oversees all industrial physics program activities, ensuring alignment with membership growth priorities in the early career sector.

• Collaborate with APS Marketing, Information Systems, Meetings, and other departments to review and authorize updates to the membership database and related systems.

• Plan and manage in-person membership presence at APS and external events, in coordination with the units team and APS Marketing.

• Track budgets and approve invoices for activities within the role's scope of work for less-complex projects or subprojects.

• Participate in cross-departmental work in a consulted capacity and as an occasional contributor, as needed.

• Hire, set expectations, evaluate performance, provide feedback, and address disciplinary matters for direct reports.

• Perform other duties as assigned.

Education: 

• Bachelor's degree or equivalent experience.

Experience, Knowledge, Skills, and Abilities: 

• Minimum of three years of progressively responsible management experience.

• Strong background in nonprofit or similar membership recruitment, retention, and service.

• Experience planning and supervising work using sophisticated membership and customer relationship management systems.

• High-level analytical and problem-solving skills.

• Excellent customer service skills.

• Strong written and verbal communication skills.

• Strong organization, documentation, and prioritization skills.

• Ability to work effectively with interdepartmental teams and independently.

Travel: The position requires up to 10% travel to events, APS offices in Long Island, NY, College Park, MD, and Washington, DC, and other locations for meetings, training, and strategy sessions, as directed by the supervisor.

Salary:

The salary range for this position takes into account various factors influencing compensation decisions, such as skill sets, experience, training, and other business and organizational requirements. The salary listed within the specified ranges considers relevant experience. Our compensation philosophy at APS aims to maintain salaries at the midpoint of the market. As a result, we typically hire within the target starting range. Exceptional, rare cases may merit reviews above target starting range for specialized or niche skills aligned with strategic operational goals.

Hiring Range: $99,895/year - $136,107/year (USD)

Target Starting Range: $99,895/year - $111,133/year (USD)

Work Environment:

As noted above, APS offers a "Remote First" workplace. Although our offices are located on Long Island, NY; Washington DC; and College Park, MD, you can work from other places in the United States. We are flexible about work hours, but expect responsiveness during the core of the workday, Eastern Time. 


This is Us:

Help us achieve our mission of advancing and diffusing the knowledge of physics for the benefit of humanity, promote physics, and serve the broader physics community.

At APS, we:

• Provide a welcoming and supportive professional home for an active, engaged, and diverse membership
• Advance scientific discovery and research dissemination
• Advocate for physics and physicists, and amplify the voice for science
• Share the excitement of physics and communicate the essential role physics plays in the modern world
• Promote effective physics education for all

Core Values:

Core values are essential to shaping the culture of an organization. They provide the structure and guidance for how we conduct ourselves in our day-to-day interactions. Every employee has a responsibility for upholding these values. The behaviors and actions associated with demonstrating competency in these Core Values are described in a separate document.

Our Core Values:

• Scientific Method
• Trust, Integrity, and Ethical Conduct
• Equity, Diversity, and Respect
• Collaboration
• Education and Learning
• Speaking Out

Amazing 2026 Benefit Offerings:

• Flexible schedules and ability to work remotely

• 8% employer-paid retirement contribution

• Investment advisement services: 100% employer paid

• Medical benefits: PPO or HDHP option

• Employer contribution to FSA or HSA account, eligibility based on medical plan enrollment

• Lifestyle Spending benefit up to $1,500.00 (USD) - 100% employer paid

• Vision benefits: individual and dependent coverage 100% employer paid

• Basic Life & Accident insurance: employee coverage 100% employer paid

• Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage

• Disability insurance:  employee coverage 100% employer paid

• Voluntary Accident & Critical Illness insurance

• Healthcare, Commuter & Dependent care flexible spending accounts

• Vacation: 15 days annually

• Generous holiday leave: 17 paid office closures; includes one week closure at the end of December

• Personal leave: 4 days annually

• Volunteer leave: 1 day annually

• Sick leave: 10 days annually

• Bereavement & Compassion leave: 2 -15 days based on loss

• 12 weeks employer-paid family leave

• College tuition reimbursement plan

• Job related seminar & continuing education 100% employer paid

• Professional Certification/Recertification 100% employer paid

• Training and professional development; access to LinkedIn Learning on-demand courses

• Employee Assistance Program

• Mindfulness Meditation: live and on-demand classes

• APS does not offer relocation assistance/costs

 

The American Physical Society is an affirmative action and equal opportunity employer. It is the policy of American Physical Society not to discriminate or allow the harassment of employees or applicants on the basis of race, religious creed, immigration status, alienage or citizenship, religion, color, ethnicity, sex, national origin, age, disability, marital status, familial status, protected veteran status, protected military status, physical or mental disability, sexual orientation, gender identity, genetic information, predisposing genetic characteristics, ancestry, domestic violence victim status or any other characteristic protected by law with regard to any employment practices, including recruitment, advertising, job application procedures, hiring, upgrading, training, promotion, transfer, compensation, job assignments, benefits and/or other terms, conditions, or privileges of employment, provided the individual is qualified, with or without reasonable accommodations, to perform the essential functions of the job. This policy applies to all jobs at APS. The American Physical Society is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please contact APS Human Resources at hr@aps.org. The "Know Your Rights: Workplace Discrimination is Illegal'' poster, prepared by the U.S. Equal Employment Opportunity Commission (EEOC), provides an overview of several laws that protect you from discrimination on the job, and several rights are afforded to you by these laws. The "Pay Transparency Non Discrimination Provision," prepared by the U.S. Office of Federal Contract Compliance Programs (OFCCP), provides an overview of several protections implemented to protect individuals working under federal contracts from discrimination when inquiring about or discussing compensation; these protections apply to all employees and applicants. The APS has a "remote first" concept that promotes equal treatment and equal access, independent of physical work location, with a majority of staff working primarily from remote work locations. 

 

 

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