Description

The Society of General Internal Medicine (SGIM) seeks a highly organized, technically capable Manager, Continuing Education & Learning Systems to oversee the operational infrastructure supporting SGIM’s accredited continuing education activities and online learning programs.

This position is responsible for maintaining compliance with standards of the Accreditation Council for Continuing Medical Education (ACCME); managing continuing medical education (CME) and Maintenance of Certification (MOC) reporting; administering SGIM’s learning management system, GIMLearn; coordinating faculty and learner support; and maintaining reliable systems, documentation, and workflows across SGIM’s educational offerings.

The Manager will serve as SGIM’s primary operational resource for continuing education compliance and learning systems. The successful candidate will be comfortable managing detailed, deadline-driven work; translating accreditation requirements into practical processes; troubleshooting technology and learner issues; and coordinating effectively with staff, volunteer faculty, meeting planners, and vendors.

Requirements

Essential Responsibilities:
Continuing Education Accreditation and Compliance

• Manage day-to-day compliance with requirements for ACCME accreditation (including Standards for Integrity and Independence), requirements for the American Medical Association (AMA) Physician Recognition Award (PRA), and MOC requirements established by the American Board of Medical Specialties (ABMS).
• Maintain accreditation documentation, policies, records, and evidence needed for reaccreditation, progress reporting, audits, and internal review.
• Coordinate educational activity review processes to ensure that objectives, needs assessments, planning documentation, evaluation methods, and required records are complete and compliant.
• Manage disclosure collection, review, mitigation, documentation, and communication processes for planners, faculty, reviewers, and others in control of educational content.
• Monitor changes in ACCME, AMA, ABMS, and other relevant continuing education requirements and recommend needed updates to SGIM procedures.

CME/MOC Reporting and Educational Records

• Oversee timely reporting of CME activity and learner completion data through ACCME’s Program and Activity Reporting System (PARS) and other required systems.
• Manage MOC reporting requirements, learner completion records, credit verification, and certificate issuance.
• Maintain accurate activity, participation, and credit records for live, virtual, hybrid, and enduring educational activities.
• Respond to learner, faculty, and staff questions regarding CME credits, MOC credits, certificates, disclosures, and educational activity requirements.

GIMLearn and Learning Systems Administration

• Serve as primary administrator for GIMLearn, SGIM's learning technology platform.
• Configure, test, publish, maintain, and archive online educational activities, including enduring materials, webinars, recorded sessions, and courses.
• Coordinate with internal staff, faculty, and technology vendors to troubleshoot platform issues and improve user experience.
• Manage learner enrollment, access, completion tracking, certificates, evaluations, and reporting.
• Maintain platform documentation, user guides, and administrative procedures.

Faculty Coordination and Educational Production

• Coordinate faculty onboarding, deadlines, disclosures, materials collection, and production support for educational activities.
• Support the development and release of online learning content by coordinating schedules, materials, review processes, and production requirements.
• Work closely with SGIM staff and volunteer leaders to ensure educational activities are operationally ready, compliant, and learner-centered.
• Support virtual and in-person educational programming as needed, including the SGIM Annual Meeting and selected regional or specialty programs.

Reporting, Analytics, and Continuous Improvement

• Produce regular reports on educational activity volume, learner participation, completion, credit issuance, evaluation results, and GIMLearn engagement.
• Identify trends, recurring issues, and opportunities to improve learner experience, operational efficiency, and educational reporting.
• Maintain dashboards, tracking tools, and data files that support management decision-making and accreditation reporting.
• Recommend practical improvements to learning systems, workflows, templates, and administrative tools.

Operations, Documentation, and Supervision

• Create, maintain, and regularly update standard operating procedures for accreditation, activity review, disclosure management, reporting, certificate issuance, learning management system administration, and learner support.
• Establish clear workflows, templates, checklists, and quality-control processes that support cross-training and continuity of operations.
• Provide training and guidance to staff, volunteer reviewers, faculty, and others involved in continuing education operations.
• Supervise assigned staff, contractors, or interns; establish priorities, provide coaching, and ensure timely, accurate completion of work.
• Perform other related duties as assigned.

Qualifications
Required

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• Five to seven years of progressively responsible experience in continuing medical education, continuing professional development, adult learning operations, medical association education, or a related field.
• At least two to three years of supervisory, project-leadership, or operational leadership experience.
• Demonstrated experience working with ACCME-accredited continuing education activities and familiarity with ACCME requirements, CME credit reporting, and disclosure/conflict-of-interest management.
• Experience administering a learning management system or comparable online learning platform.
• Experience managing detailed records, deadlines, reporting requirements, and multiple concurrent educational activities.
• Strong technical aptitude and comfort learning new platforms, databases, and reporting tools.
• Excellent organizational, written communication, customer service, and problem-solving skills.
• Ability to work independently while collaborating effectively across departments and with volunteer faculty and leaders.
• High level of discretion, judgment, accuracy, and attention to detail.

Preferred

• Experience with MOC reporting and PARS reporting.
• Experience with one or more learning management systems.
• Experience with e-learning authoring tools, webinar platforms, and education analytics.
• Experience in a medical specialty society, professional association, academic medical center, or health professions education environment.
• Experience supporting both live and enduring educational activities.
• Familiarity with association management systems, customer relationship management systems, and member-facing technology.
• Certified Association Executive (CAE), Certified Healthcare CPD Professional (CHCP),or comparable credential.