Description
American Association of University Professors
Department of Organizing and Services
Membership Specialist–Hybrid position based in Washington, D.C.
The American Association of University Professors (AAUP), a fast-growing union of higher education workers, invites applications for a Membership Specialist. AAUP represents academic workers at colleges and universities nationwide. We are uniting and mobilizing faculty, staff, and students in order to advance a transformative vision for higher education. The Membership Specialist will be a primary point of contact for AAUP members and potential members who have questions, need to update their contact information, or request help with solving problems related to their membership. The ideal applicant will have excellent oral and written communication skills, experience working collaboratively with organization members and staff, and the ability to convey complex information accurately and concisely.
The AAUP is committed to a diverse workforce and strives to achieve a workplace environment respectful of the many cultures of our own employees and the higher education workers we represent, including a significant number of African-American, Asian-American/Pacific Islander, and Latinx employees, as well as LGBTQl-identified employees, and those who have immigrated from various countries. The AAUP values the benefits that diversity brings to the faculty profession and the labor movement. We seek applicants whose experience and perspective will contribute to strong representation of our diverse members.
Duties and Responsibilities
The position will include the following responsibilities:
- Promptly respond to email and phone inquiries from AAUP members.
- Advise members and potential members of AAUP benefits, policies, and procedures.
- Verify and update membership records and chapter rosters in Salesforce database.
- Troubleshoot and resolve problems related to membership.
- Contact AAUP chapter leaders to confirm and update membership information.
- Provide membership data to AAUP leaders and staff for use in organizing, communications, finance, legal, and other programs.
- Collaborate on projects to improve membership systems and processes.
- Compile membership data to support AAUP national, state conference, and local chapter compliance with legal, reporting, and election requirements.
- Liaise with external database and membership services vendors.
- Staff registration desks and perform other tasks at AAUP conferences and events.
- Generate reports for the governing Council, Membership Committee, Executive Director, and other AAUP bodies.
- Other duties as assigned.
Qualifications
- Three years’ Salesforce CRM experience.
- Experience working in a member-facing role in labor unions or membership-based non-profit organizations.
- Experience interacting courteously and constructively with individuals from diverse backgrounds and perspectives, with a strong commitment to racial and gender equity.
- Demonstrable proficiency in Microsoft Office, particularly in Microsoft Excel.
- Experience with remote meeting platforms such as Zoom.
- Diligent attention to detail and data accuracy.
- Ability to communicate clearly with different audiences in oral and written formats.
- Excellent time-management skills, including the ability to respond to multiple requests, simultaneously manage multiple projects, prioritize tasks, and meet departmental benchmarks and deadlines.
- Associate degree or equivalent work experience.
Preferred Qualifications
- Five years’ Salesforce CRM experience.
- Experience working as union staff.
- Bachelor’s degree.
This job description is not designed or intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Activities, duties, and responsibilities may change, or new ones may be assigned during the course of employment.
Compensation
Salary range is $57,018.43 – $70,895.26. AAUP offers a generous benefits package that includes health, dental, and vision insurance; paid sick days; paid vacations days; and 401(K).
Position Classification
This regular full-time position is categorized as an assistant position and is included in the staff union bargaining unit. This is a non-exempt position and is eligible for overtime pay.
Work Location
This position is located in the DC office with an option for part-time telework.
To Apply
To apply, please submit a cover letter, resume, and include the names and contact information of three references; all application material are required. No phone calls or recruiters please. Review of applications will begin immediately. Full consideration of applications will be given to applications submitted by March 26, 2026. If necessary, applications submitted after March 26, 2026 may be considered on a rolling basis until April 11, 2026.
The AAUP is an equal opportunity employer and does not discriminate on the basis of age, sex, disability, race, color, religion, national origin, marital status, gender identity or expression, sexual orientation, personal appearance, family responsibilities, genetic information, matriculation, political affiliation, homelessness, or other characteristics unrelated to professional performance. (EEO Know Your Rights | Family Medical Leave Act).
Women and minorities are encouraged to apply.
Requirements
Qualifications
- Three years’ Salesforce CRM experience.
- Experience working in a member-facing role in labor unions or membership-based non-profit organizations.
- Experience interacting courteously and constructively with individuals from diverse backgrounds and perspectives, with a strong commitment to racial and gender equity.
- Demonstrable proficiency in Microsoft Office, particularly in Microsoft Excel.
- Experience with remote meeting platforms such as Zoom.
- Diligent attention to detail and data accuracy.
- Ability to communicate clearly with different audiences in oral and written formats.
- Excellent time-management skills, including the ability to respond to multiple requests, simultaneously manage multiple projects, prioritize tasks, and meet departmental benchmarks and deadlines.
- Associate degree or equivalent work experience.
Preferred Qualifications
- Five years’ Salesforce CRM experience.
- Experience working as union staff.
- Bachelor’s degree.
