Description

"When you work in hospitality, you have the privilege of joining people as they celebrate the most joyful moments in their lives. We have an opportunity...a responsibility...to make magic in a world that desperately needs more of it" - Will Guidara

If you love Maine and you're a life-long learner, you'll find this role fulfilling!

Purpose: At the Maine State Visitor Information Centers, we create a 5-star first impression of Maine and assist visitors in creating their BEST Maine experience, incorporating member businesses, so they stay longer, explore more, and come back again.

Responsibilities:

• Greet all visitors in a warm and welcoming manner.
• Assist visitors with information regarding things to do (including events, attractions, activities, restaurants, etc.), accommodations, directions, and travel information. Assist visitors in person, over the phone/email, or via Live Chat (specified Centers).
• Maintain a professional appearance and demeanor at all times.
• Complete all required training modules, including continuing training.
• Stay up to date on Maine and about Maine Tourism Association members, including events, attractions, activities, travel routes, transportation, seasonal and weather conditions, etc.
• Use Maine Tourism Association resources (website, member publications, digital kiosk) as primary resources for visitor information, designated websites as secondary resources, and other web-based information when MTA resources are unavailable.
• Keep publication racks filled and ensure all member publications are displayed at all times.
• Open and close the Center as scheduled (cash counts, reports, powering up/down, locking up).
• Track and order publication inventory in the CRM (database) application.
• Transact lottery payouts and sales of Park passes and non-resident fishing/hunting licenses, assist with lottery machine purchases (in Centers where these services are offered).
• Alert custodial staff of any issues on the property requiring attention. In Centers without custodial staff, maintain the cleanliness of the Center.
• Be prepared for emergencies and contact authorities in accordance with the emergency response plan.
• Follow all procedures and policies in the Employee Handbook and Travel Counselor “How To” manual.

Requirements:

• Enthusiasm for Maine’s destinations.
• Proficiency in standard computer applications (internet, email, Office Suite, social media).
• Strong written and verbal communication skills.
• Excellent customer service skills.
• Basic map-reading skills.
• Ability to lift 35 pounds.

All qualified applicants shall receive consideration for employment without regard to race, color, religious creed, sex, national origin, ancestry, age, physical or mental disability, or sexual orientation.