Description

The Illinois Library Association has a small, cohesive staff and is looking for a team player. This position is a unique opportunity to join the team on a part-time temporary basis. The position includes a number of detail-oriented tasks with opportunities for learning and growth, as well as a possibility of expanding into a permanent position in the future, after the six months temporary, however, it is not guaranteed.

This is an in-person position at the ILA Office located at 560 W Washington Blvd. in Chicago. Provides support to all staff and the Association across a range of projects, reporting directly to the ILA Executive Director and Deputy Director. Key responsibilities include, but are not limited to:

General Administration (40%)

• Maintain office systems and supplies, including postage meter, photocopier/scanner
• Answer phone and email queries and route them to appropriate staff as necessary
• Process check and credit card payments
• Open, sort, and route mail
• Manages the posting of jobs on ILA website - JobLine Program
• Ships publications as needed
• Assists the Executive Director with Board meetings and meeting notes
• Assists with printing, sorting and mailing of documents and badges
   

Membership (20%)

• Administrative support for member services (passwords, membership status queries, and general questions)
• Answer phone and email inquiries
• Assist with membership renewals and mailing invoices
• Utilize the membership database and financial software to look up information and retrieve data and reports
• Operate the administrative side of Extranet, the member database

Events (20%) 

• Assist with registration for conferences and answering questions about registration, workshops, and events; including group registrations and exhibitor registrations
• Prepare name badges and collate event materials
• Onsite registration and customer/member support for ILA conferences, workshops, and events
• Some in-state travel to events may be needed  

iREAD Summer Reading Program (20%) 

• Customer service support for ILA’s iREAD summer reading program
• Answering iREAD-related inquiries via phone and email
• Communication and collaboration with the warehouse regarding inventory status, tracking shipments, and answering customer’s questions
• Understanding and knowledge of basic customer service for iREAD

Please note: Pay is $30 per hour, no benefits, non-exempt position. This is a part-time, in-person position, up to 21 hours per week (Tuesday through Thursday) with a possibility of becoming a permanent position after the first six months, however, it is not guaranteed. 

The Illinois Library Association (ILA) is a professional association for librarians, library staff, and library supporters with approximately 2,500 members. Based in Chicago, ILA’s mission is “Leadership, advocacy, partnership, and learning for the benefit of Illinois libraries.” We achieve that mission through legislative and community advocacy; advancing a culture of diversity and inclusion in the profession and in the association; delivering relevant programming, continuing education, and networking opportunities; electronic and print publications; the iREAD Summer Reading Program; and working collaboratively with other library organizations in the state. Supported by a combination of membership dues, conference and event revenue, earned income, and contributions, the association has an annual budget of approximately $3.5 million. For additional information, see www.ila.org.

ILA is an equal opportunity employer committed to fostering an inclusive environment in Illinois librarianship. Individuals of all genders, individuals from traditionally underrepresented populations, individuals with disabilities, and veterans are encouraged to apply.

To apply, please email your cover letter and resume to:
Tina Koleva, ILA Deputy Director
tkoleva@ila.org

Applications will be accepted until Friday, January 30 by 5 pm. 

Requirements

• Bachelor’s degree preferred, but not required
• Strong verbal and written communication skills
• Excellent time management, customer service, and administrative support skills
• Ability to work well under pressure and meet deadlines
• Ability to work well in a team as well as independently
• Ability to problem solve and analyze while gathering data from multiple databases
• Intermediate knowledge and use of Microsoft Office Suite and Google Suite
• Basic understanding of accounts receivables and payment processing
• Basic knowledge of Zoom  
• Understanding of and commitment to the mission of ILA